Paws & Play Pet Care LLC
Pet Care Services Terms & Conditions
Effective Date: October 4, 2026
Version: 2026-10-04
These Terms & Conditions (“Agreement”) are entered into between Paws & Play Pet Care LLC (“Paws & Play,” “Pet Care Provider,” “we,” or “us”) and the pet owner or other authorized person requesting services (“Client”).
This Agreement remains in effect until terminated in writing by either party and applies to all pet care services provided by Paws & Play Pet Care LLC, whether used now or in the future.
Services may include, but are not limited to, boarding, daycare, walks, hikes, group outings, transportation, pick-up and drop-off services, and other pet care services offered by Paws & Play.
Client certifies that all information submitted through a Paws & Play request form or through any other means of providing pet information is true, accurate, and complete.
Client agrees that Paws & Play Pet Care LLC is not responsible for consequences resulting from misrepresentation or omission of critical information relating to the pet’s health, behavior, training, recall, reactivity, aggression, escape behavior, medications, mobility, or special needs.
By affirmatively agreeing to these Terms & Conditions and submitting a Paws & Play booking or service request form, Client acknowledges that they have read, understood, and voluntarily agreed to this Agreement electronically.
SECTION 1 — TERMS THAT APPLY TO ALL SERVICES
1. Vaccination & Health Requirements
Client certifies that their pet is current on required vaccinations, including Rabies, Distemper, Parvovirus, and Bordetella, and that proof has been provided prior to services when requested.
Client confirms that their pet is free from contagious illness and parasites to the best of their knowledge and is on a regular flea and tick prevention program.
Client agrees to promptly notify Paws & Play Pet Care LLC of any changes to the pet’s health, medications, mobility, or behavior.
2. Veterinary Authorization & Emergency Care
Client authorizes Paws & Play Pet Care LLC to seek veterinary care for their pet in the event of illness or injury during services.
Paws & Play Pet Care LLC may transport the pet to the closest available veterinary clinic or the Client’s preferred veterinarian when reasonably practical.
If the Client cannot be reached, Paws & Play Pet Care LLC is authorized to proceed with emergency care as recommended by veterinary professionals.
Due to responsibility for other pets in care, continuous presence at the veterinary clinic cannot be guaranteed, but reasonable efforts will be made to communicate promptly with the Client and coordinate care.
3. Veterinary Costs & Financial Responsibility
Client agrees to be fully responsible for all veterinary expenses incurred during services, including emergency care, diagnostics, treatment, medications, and follow-up visits, unless the injury or illness is determined to be the direct result of gross negligence or willful misconduct by Paws & Play Pet Care LLC.
Client agrees to promptly reimburse any veterinary costs advanced on their behalf.
4. Nature of Services & Assumption of Risk
Client understands that pet care services may include home-based care, outdoor activities, group interaction, transportation, off-site outings, trails, open spaces, weather exposure, interaction with animals, and other activities that involve inherent risks.
Client acknowledges that services may be provided by owners, employees, or independent contractors working on behalf of Paws & Play Pet Care LLC.
Client voluntarily assumes all inherent risks associated with pet care services, including injury, illness, escape, environmental hazards, interactions between animals, property damage, or behavioral incidents, except in cases of gross negligence or willful misconduct by the Pet Care Provider.
5. Payment Terms
Payment is due at the beginning of services.
Accepted payment methods include Venmo, Zelle, and Cash unless another payment method has been specifically approved by Paws & Play Pet Care LLC.
Late payments are subject to a $10 late fee.
Overdue balances may accrue interest at 10% annually or the maximum amount permitted by law.
Client is responsible for reasonable collection costs associated with unpaid balances, including attorney fees where permitted by law.
6. Pricing Changes
Client acknowledges that pricing may change from time to time.
The most current pricing is reflected on the Paws & Play Pet Care LLC website or otherwise communicated by Paws & Play.
Continued use of services constitutes acceptance of then-current rates.
7. Client Responsibility for Injuries & Damages
Client is financially responsible for any injury, damage, or loss caused by their pet to people, animals, property, vehicles, or equipment during services, to the extent permitted by applicable law.
SECTION 2 — ON-LEASH / OFF-LEASH AUTHORIZATION
Dogs are considered ON-LEASH ONLY unless Client affirmatively selects the Off Leash authorization on a Paws & Play booking or intake form.
ON-LEASH ONLY
If Client does not select the Off Leash authorization, Paws & Play Pet Care LLC will walk or hike the dog on leash or long-line only. (They will be off-leash in the fenced in backyard)
Client understands that this may limit participation in certain group activities or outings.
OFF-LEASH PERMITTED
If Client affirmatively selects the Off Leash authorization, Client authorizes Paws & Play Pet Care LLC to allow their dog to participate in off-leash activities when Paws & Play determines that doing so is appropriate based on safety, recall reliability, group dynamics, environmental conditions, location, wildlife, trail conditions, behavior, and other relevant circumstances.
Off-leash permission does not guarantee that a dog will be allowed off leash during any particular service.
New dogs and dogs whose recall or behavior Paws & Play has not yet sufficiently evaluated may remain leashed until Paws & Play determines that off-leash participation is appropriate.
Paws & Play Pet Care LLC retains sole discretion to determine whether off-leash participation is appropriate on any given day and may modify, suspend, or revoke off-leash privileges at any time.
By selecting Off Leash, Client acknowledges and agrees to all of the following:
Assumption of Risk: Off-leash activities involve inherent risks, including but not limited to escape, wildlife exposure, dog-on-dog interactions, interactions with people or other animals, injury, loss, environmental hazards, or unpredictable behavior.
Client Responsibility: Client remains responsible for damages or injuries caused by their dog while participating in off-leash activities, to the extent permitted by law.
Discretion: Paws & Play Pet Care LLC retains sole discretion to determine whether off-leash participation is appropriate and may modify or revoke off-leash privileges at any time.
Release of Liability: Client releases and holds harmless Paws & Play Pet Care LLC, its owners, employees, contractors, and agents from liability arising from the inherent risks of authorized off-leash participation, except in cases of gross negligence or willful misconduct.
Indemnification: To the extent permitted by law, Client agrees to indemnify and defend Paws & Play Pet Care LLC against third-party claims arising from Client’s dog’s authorized off-leash participation, except to the extent caused by gross negligence or willful misconduct by Paws & Play Pet Care LLC.
Your existing agreement specifically contained the off-leash risk, responsibility, discretion, release, and indemnification protections, so those have all been retained. Pasted text
SECTION 3 — DAYCARE & BOARDING-SPECIFIC TERMS
This section applies when Client uses daycare or boarding services.
8. Home-Based Facility & Supervision
Daycare and boarding services are provided in a private residential home.
A responsible adult is present on the property overnight during boarding services.
There may be periods during the day when staff leave the property briefly for errands, appointments, transportation, dog-related activities, or other reasonable purposes.
During such times, dogs may not be separated or crated unless requested by the Client or required for safety or emergency reasons.
Dogs are allowed to interact freely in a supervised group environment and are not routinely kenneled or crated.
Client acknowledges and accepts the risks associated with a home-based, group-care setting.
This intentionally preserves your original disclosure that dogs are not necessarily individually separated whenever staff briefly leave the property. Pasted text
9. Neighbor & Property Considerations
Client agrees to be respectful of the residential nature of the facility and surrounding neighbors.
When using side gates, multiple doors, or shared access points during drop-off or pick-up, Client agrees to ensure that one gate or doorway is closed and secured before opening another when necessary to prevent potential escapes.
Client agrees not to pick up or drop off their pet without a Paws & Play Pet Care Provider present unless Paws & Play has expressly given permission.
Permission for unattended pickup, drop-off, or entry is granted solely at Paws & Play’s discretion and may depend on factors including:
- whether Client is a return client familiar with the property;
- the number and identity of dogs currently present;
- whether dogs are present in or near the access area;
- current group dynamics;
- safety conditions; and
- any other circumstances Paws & Play considers relevant.
Permission granted on one occasion does not constitute permission for unattended access on a future occasion.
If Client picks up or drops off their pet with permission and without a Paws & Play representative present, Client accepts the ordinary risks associated with doing so, including the possibility of encountering unfamiliar dogs.
Paws & Play Pet Care LLC is not responsible for damage to vehicles parked in shared driveways or access areas, to the extent permitted by law.
These neighbor, gate, unattended-pickup, and vehicle provisions were all present in your original agreement. Pasted text
10. Client Responsibility When Entering Dog Areas
Client must use reasonable care when opening gates, doors, fences, or other barriers on the property.
If Client’s actions cause or contribute to a dog leaving a secured area or escaping the property, Client must:
- immediately notify Paws & Play Pet Care LLC;
- immediately attempt to safely secure or recover the dog when reasonably possible;
- remain available and assist with searching for the dog;
- cooperate with Paws & Play in contacting the dog’s owner or emergency contact when appropriate;
- contact law enforcement, animal control, veterinary facilities, shelters, or other appropriate resources when reasonably necessary; and
- take other reasonable measures to assist in safely returning the dog.
Client may not knowingly leave the property without notifying Paws & Play if Client has allowed a dog to escape or has allowed a dog out of a secure area and is unable to return the dog to safety.
To the extent Client causes or contributes to another dog’s escape through unauthorized entry, failure to follow access instructions, or failure to properly secure a gate or door, Client accepts responsibility for their own actions and agrees to reasonably assist Paws & Play in resolving the incident with the affected dog’s owner.
11. Barking & Noise Management
Because Paws & Play Pet Care LLC operates in a residential neighborhood, we strive to provide a peaceful environment for both the dogs in our care and our neighbors.
If a dog is barking excessively or persistently, Paws & Play Pet Care LLC may use a beep- or vibration-only bark collar with the contact prongs removed so that it cannot deliver a shock.
These collars are used solely as a humane management tool to reduce excessive barking and are never used in shock mode.
This policy is used to balance the comfort and safety of dogs in our care with the need to remain respectful of our surrounding residential community.
When practical, Paws & Play will make reasonable efforts to inform owners if their dog requires a bark collar during their stay.
However, there may be situations where immediate use is necessary to manage excessive barking, and advance notification may not always be possible.
This preserves the substance of the bark-collar disclosure in your current agreement. Pasted text
12. Facility Access & Owner Safety
Client acknowledges that Paws & Play Pet Care LLC operates out of a private residence that may require accessing the property through stairs, a shared driveway, gates, doors, uneven terrain, outdoor walkways, areas occupied by dogs, snow, ice, or other ordinary residential conditions.
By entering the property, Client assumes the ordinary risks associated with navigating these areas, including but not limited to slips, falls, pinched fingers, contact with animals, bites, scratches, or other personal injury.
To the fullest extent permitted by law, Paws & Play Pet Care LLC is not responsible for injuries sustained by Clients, family members, guests, or agents while accessing the premises except to the extent caused by gross negligence or willful misconduct by Paws & Play Pet Care LLC.
If a Client is unable or uncomfortable navigating stairs, gates, access points, or other areas of the property with their pet, Client must notify Paws & Play Pet Care LLC in advance so assistance can be arranged when reasonably possible.
Your original agreement expressly allocated the risks associated with stairs, shared driveways, uneven terrain and other access conditions to the Client. Pasted text
13. Daycare & Boarding Cancellations
Paws & Play Pet Care LLC currently does not impose cancellation fees for daycare or boarding services.
However, we kindly request a minimum of 24 hours’ notice for cancellations whenever possible to allow for appropriate scheduling and care planning.
SECTION 4 — WALKS, TRANSPORTATION & GROUP ACTIVITIES-SPECIFIC TERMS
This section applies when Client uses walks, hikes, group outings, transportation, pick-up or drop-off services, or similar off-site services.
14. Transportation Authorization
Client authorizes Paws & Play Pet Care LLC to transport their pet as part of services.
Transportation may include walks, hikes, group outings, dog park visits when applicable, pick-up or drop-off services, emergency veterinary care, or other reasonably appropriate locations or services related to the pet’s care.
If an emergency arises and Client cannot be reached, Paws & Play Pet Care LLC is authorized to transport the pet to the closest reasonably available veterinary clinic.
15. Home Access
Client agrees to provide two reliable methods of access to the home for scheduled services.
Acceptable methods may include a physical key, lockbox, door code, or another mutually agreed method.
If Client provides only one access method, Client assumes the risk that an access issue may prevent service.
If Paws & Play Pet Care LLC arrives and cannot access the home because reliable access was not provided, the visit will be treated as a no-show and charged for the service that would have been provided.
I removed only the sentence about arranging return of retained keys, as you specifically approved. The substantive two-access-method/no-show requirement remains. Your source agreement contained an accidental duplicated sentence in this section, which has also been corrected. Pasted text
16. Collars, Harnesses & Safety Equipment
Client is responsible for ensuring that their pet arrives with properly fitted collars and/or harnesses.
Paws & Play Pet Care LLC may temporarily adjust or tighten equipment as reasonably necessary for safety.
Paws & Play Pet Care LLC reserves the right to refuse or modify service or handling equipment if safety concerns arise.
This may include, but is not limited to, use of a leash, long-line, harness, muzzle, Gentle Leader, GPS device, or other reasonably appropriate safety equipment.
17. Post-Activity Condition of Pet
Client acknowledges that pets may return muddy, wet, dusty, snowy, or dirty following outdoor activities.
Paws & Play Pet Care LLC will make reasonable efforts to wipe paws when practical but does not provide bathing, grooming, or complete drying unless explicitly agreed upon in advance.
18. Handling Aggressive or Unsafe Pets
If a pet displays aggressive, threatening, or unsafe behavior, Paws & Play Pet Care LLC reserves the right to modify or discontinue services immediately.
If unsafe behavior prevents safe handling or removal from the home, the service will be considered attempted but unsafe and charged in full due to the reserved time and travel.
19. Access & Cooperation Limitations
If a pet does not cooperate with handling or transportation due to non-aggressive refusal, Paws & Play Pet Care LLC will make reasonable attempts, generally for approximately 5–10 minutes, to complete the service.
Attempts may be discontinued sooner if continuing would create a safety or welfare concern for the pet, caregiver, other animals, or the public.
If Paws & Play is unable to complete the service because of non-aggressive refusal, the service may be canceled and the amount paid may be credited toward a future service unless otherwise agreed.
This preserves the original 5–10 minute guideline while adding the ability to stop sooner if continuing would itself be unsafe. Your original language established the approximate 5–10 minute attempt period. Pasted text
20. Delays Re-Entering the Vehicle
If a pet resists re-entry into the vehicle after an outing and the delay exceeds approximately 20 minutes, Client may be contacted.
If the extended delay requires additional staff or significantly impacts care or scheduling for other pets, a $25 additional fee may apply.
21. Cancellations, No-Shows & Service Interruptions — Walks & Van Services
Unless Paws & Play specifically communicates a different arrangement for a particular service:
- Cancellations more than 24 hours in advance: no charge.
- Cancellations within 24 hours: 50% charge.
- No-shows, access issues, or unsafe behavior preventing service: full charge.
These are definite charges rather than “up to” amounts, preserving your existing policy. Pasted text
22. When Paws & Play Cannot Provide a Service
If Paws & Play Pet Care LLC is unable to provide a scheduled service for any reason, the amount paid for the affected service will ordinarily be credited toward a future Paws & Play service.
If Client requests a refund instead of a credit, Paws & Play will refund the amount paid for the unprovided service.
Reasonable alternative arrangements may also be attempted when appropriate.
23. Emergency Situations
If an emergency prevents completion of services, Paws & Play Pet Care LLC will notify Client when reasonably possible and take reasonable steps to ensure the pet’s safety.
SECTION 5 — AGREEMENT, UPDATES & ELECTRONIC ACCEPTANCE
24. Updates to These Terms & Conditions
Paws & Play Pet Care LLC may revise these Terms & Conditions from time to time to reflect changes in services, policies, operations, pricing, safety practices, or legal requirements.
Minor, administrative, formatting, or clarifying changes may take effect when the revised Terms & Conditions are published on the Paws & Play Pet Care LLC website.
If a revision materially changes Client rights or obligations, Paws & Play Pet Care LLC will make reasonable efforts to bring the change to Client’s attention before the revised terms apply to future services.
Each booking is governed by the version of these Terms & Conditions in effect at the time the booking request is submitted.
By submitting a booking request after revised Terms & Conditions have taken effect and affirmatively agreeing to the current Terms & Conditions through the booking form, Client agrees to the version applicable to that booking.
The underlying Agreement continues to apply to future services unless terminated in writing, but a Client’s affirmative agreement during a later booking confirms acceptance of the current version governing that booking.
25. Electronic Agreement & Records
Client consents to the use of electronic communications, electronic agreements, and electronic records in connection with Paws & Play Pet Care LLC services.
By selecting the required agreement response on a Paws & Play booking or intake form and submitting that form, Client confirms that they:
- had an opportunity to review the current Terms & Conditions;
- have read and understand the Agreement;
- voluntarily agree to the Agreement;
- intend their electronic selection and form submission to constitute acceptance of the Agreement.
Paws & Play Pet Care LLC may retain the Client’s identifying information, booking information, agreement response, and submission timestamp as a record of acceptance.
26. Entire Agreement
These Terms & Conditions, together with Client information, service selections, authorizations, and other information submitted through applicable Paws & Play forms, constitute the agreement governing the applicable services.
If Paws & Play and Client enter into a separate written agreement that expressly conflicts with these Terms & Conditions on a particular issue, the more specific written agreement will control with respect to that issue.
27. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the State of Colorado.